Report an incident or change

Report an incident, an accident, or a change in someone's condition — whether or not it happened while care was being provided.

If someone is in immediate danger

Call 000 first. This form is not monitored around the clock — use it once anyone at risk is safe.

Client name *

When did it happen? *

Type of event *

What happened? *

As much detail as you can — who was involved, what time, and anything else relevant.

Did this happen while care was being provided? *

What was the outcome?

Select all that apply.

FallInjury or illness needing medical reviewHospital or emergency department admissionMedication errorChange or deterioration in conditionInfectionMental health concernConcern about abuse or neglectPalliative or end-of-life changeSerious injury or deathOther

Has anything been done in response already? *

If yes, what was done?

Your details

Your name *

Your contact number *

Your email

Your relationship to the client *

Are you a listed authorised representative for this client? *

I understand SCL Home Care may contact me and the client to help resolve this.

Why it matters

Reporting incidents and changes in condition is how we keep someone's care safe and their plan accurate. Small things noticed early often prevent bigger ones later.

What happens next

Our care management team will contact the client and their representative to talk it through and agree on next steps. Serious incidents are also reported to the regulator under the Serious Incident Response Scheme.

Our Values

CompassionRespectIntegrityEmpowermentExcellence

In-home aged care, currently progressing through provider registration.

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SCL Care Group acknowledges the Gumbaynggirr people, the Traditional Custodians of the land on which we work, and pays respect to Elders past, present and emerging.

SCL Home Care is a trading name of The Trustee for SCL Sport and Support Disability Services Trust, ABN 88 308 813 217.

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