Contact us
Talk to a real person.
Been through the site and still have questions? That is fair — aged care is genuinely confusing. Call us, email us, or send a message below. No queue, no script, and no obligation.
Visit us
2/19 Gordon Street, Coffs Harbour NSW 2450
Please call ahead so someone is here to meet you.
Office hours
Mon–Fri, 8am–4pm
Standard service hours are 6am–6pm weekdays.
Send us a message
For general questions. If you are after something specific, the options underneath will get you there faster.
Looking for something specific?
Go straight to the right place.
Looking into care for yourself or family
Tell us where you are up to and we will help you work out the next step.
Make an enquiryFeedback, a compliment or a complaint
You can submit this anonymously or confidentially if you would rather.
Feedback formReporting an incident or change in condition
For incidents, accidents or a change in someone’s condition.
Incident formA coordinator, GP or organisation
Register your interest in partnering with us ahead of launch.
Partner enquiryA service provider or supplier
Register your services before delivering care or submitting invoices.
Supplier registrationLooking for work with us
We are recruiting home care workers, care partners and clinical staff.
See careersNot sure which applies? Call us and we will sort it out — you should not have to work out our internal processes to ask a question.
Registered entity
SCL Home Care is a trading name of The Trustee for SCL Sport and Support Disability Services Trust, ABN 88 308 813 217.
You can also go outside SCL
You do not have to come to us first, and it will not affect your services. The Aged Care Quality and Safety Commission takes complaints on 1800 951 822. For concerns about how we have handled your personal information, the Office of the Australian Information Commissioner is on 1300 363 992. If you need an interpreter, the Translating and Interpreting Service is on 131 450.