Fully Coordinated
We handle the arranging. You get on with living.
Good care at home involves more moving parts than most people expect. Finding workers. Checking they are qualified. Building a roster. Rebuilding it when someone calls in sick. Tracking a budget across a quarter. Matching invoices to visits.
That is a job. Fully Coordinated means it is our job, not yours.
What this actually saves you
Someone has to do all of this. It does not have to be you.
Without coordination
You would be doing this
- Find and vet workers for each type of support
- Negotiate rates and confirm availability
- Build a schedule and rework it when someone cancels
- Check police clearances, insurances and qualifications
- Track spending against a quarterly budget
- Chase invoices and match them to services delivered
- Notice when a need has changed and rework the plan
- Find cover when someone is sick or on leave
With Fully Coordinated
We do this
- Source and onboard workers matched to you
- Confirm rates in writing before anything starts
- Build the schedule and fix it when things change
- Verify every provider before they enter your home
- Watch the budget and flag issues early
- Handle invoices, payments and reimbursements
- Review the plan and adjust as things shift
- Arrange cover so your support does not stop
You still make every decision that matters. You just are not the one making the phone calls at 8am when somebody has called in sick.
Is this you?
Fully Coordinated suits some people better than others.
It is probably a good fit if
- You would rather spend your energy on living than on logistics
- Family are involved but do not live nearby, or are already stretched
- You have clinical needs that require coordination between providers
- The admin side is what puts you off getting support at all
Self Managed might suit you better if
- You already have workers you trust and simply want them paid and compliant
- You enjoy organising things and want maximum control over rates
- Your needs are simple and unlikely to change much
How it works
Three stages, and we lead all of them.
We sit down together
Your care partner works out what you actually need — your routine, your home, the things you want to keep doing yourself — and builds a plan and budget around it.
We arrange all of it
Workers matched to you, schedules built, providers briefed, compliance checked. You are told what is happening and when, rather than organising it.
We keep it running
Someone covers the sick day. Someone notices the budget drifting. Someone checks in before a small problem becomes a big one.
What is included
Everything, itemised.
Care coordination
- Sourcing and onboarding the workers in your plan
- Building and maintaining your schedule
- Arranging cover for leave and cancellations
- Coordinating between multiple providers where needed
Care management
- A dedicated care partner who knows your situation
- Care plan and budget design
- Periodic reviews as your needs change
Clinical support
- Registered nursing input where it is required by your care plan
- Escalation when something is outside a support worker’s scope
- Coordination with your GP and other health providers
Compliance
- Police checks, insurances and qualifications verified
- Ongoing monitoring, not a one-off check at onboarding
- Every supplier vetted before entering your home
Funding administration
- Invoices paid on your behalf
- Reimbursements processed
- Clear monthly statements showing spend and remaining funding
For ongoing Support at Home services, 10% of each participant's quarterly budget is allocated to care management. We do not add a separate coordination fee or percentage loading to your other supports. Our published price list explains how care management and service prices work. See the full price list.
Questions
The things people ask before deciding.
Do I still get a say in who comes to my home?
Yes. We source and match workers, but they are your supports and your home. If someone is not the right fit, tell us and we will change it — no awkwardness required on your part.
How is this different from Self Managed?
Both include care management and required compliance checking, with clinical support where needed. The difference is who does the sourcing and scheduling. Fully Coordinated means we do it. Self Managed means you have a bigger hand in it while we handle the admin behind the scenes.
Does coordination cost extra?
There is no separate coordination charge. For ongoing Support at Home services, 10% of your quarterly budget is allocated to care management. Other service delivery costs are built into our published service prices rather than added as separate administration or travel fees.
Who do I contact when something goes wrong?
Your care partner. One person who knows your situation, rather than whoever answers the phone. Outside business hours, call our number and leave a message and we will come back to you.
What happens if my worker is sick?
We arrange cover. That is the point of the model — you should not be finding out at 8am that nobody is coming and then be the one making calls.
Can I change to Self Managed later?
Yes, and plenty of people do once they feel confident. It works the other way too — some people start self-managing and decide they would rather hand it over. Neither is a one-way door.
What if my needs change?
Your plan gets reviewed and reworked. Needs changing is normal, not a problem, and it does not require you to start the process again.
Are you registered yet?
Not yet. We are progressing through aged care provider registration with the Aged Care Quality and Safety Commission, and we will say so clearly here the moment that changes.
Not sure which model suits you?
Tell us where you are up to and we will talk it through — including saying so if Self Managed would suit you better.
Prefer to manage more yourself?
Self Managed gives you more of the reins.
You choose and arrange more of your own supports, while we handle the admin, compliance and payments behind the scenes. Both models include care management, with clinical support where needed.